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I've been unable to move around in my Smurfs' Village since November of 2016 and Customer Support did not fix it

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  • I've been unable to move around in my Smurfs' Village since November of 2016 and Customer Support did not fix it

    Hello

    I have problem in my village , I can't move or go anywhere or do anything , I'm stuck on village ,
    I have contacted support but I'm waiting for a long time and didn't fix , please help me

    Notice : I upload video to YouTube to explain more about my problem , and the white bubble in the screen (my movements).

    https://youtu.be/48O3YEy1ZuA

  • #2
    Ahmed Adel Hello and welcome to the Community Forums. I've taken a look at both your Customer Support History as well as your Video showing the problem. Is your game still on a Samsung Galaxy S4? Were you able to try moving your game from that device to another Android device using the Google Cloud Backup?

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    • #3
      Originally posted by Spelling Bee View Post
      Ahmed Adel Hello and welcome to the Community Forums. I've taken a look at both your Customer Support History as well as your Video showing the problem. Is your game still on a Samsung Galaxy S4? Were you able to try moving your game from that device to another Android device using the Google Cloud Backup?
      Hello

      I'm tried to change my device and try to move but still , also I tried
      clear cache data and restart my device but also not solved , I need help please

      Thanks for attention Spelling Bee
      Last edited by Ahmed Adel; 04-07-2017, 12:50 PM.

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      • #4
        Hello , please reply fast , I need help

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        • #5
          Ahmed Adel Myself or someone from Customer Support will be getting back to you as soon as possible.

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          • #6
            Hello

            I'm waiting for a long time but there's no reply from customer support ,please help me I can't wait anymore please

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            • #7
              Hello, like Ahmed I have troubles with may village , I can't go to the Island, and I can't either get rocks and wood, so I can't move on in missions
              please help me because I'm getting tired ok the game

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